This week we improved a few features that weren’t quite living up to their potential. They each had small limitations that were annoying and prevented some teams from using them well, or at all.
Business Day SLAs
SLAs are a great way to ensure consistency in responding to issues and bug reports. Now you don’t have to worry about SLA deadlines landing on a weekend or coming in on Monday morning with a bunch of broken SLAs. Confidently set SLA parameters and trust that they will behave the way that your team needs. Configure your SLAs to follow business days from settings or update individual issues by selecting the SLA and typing “n business days” in the custom option.